Through well designed modules we're able to manage, monitor, maintain and action all elements of our environment from the one console which has saved us thousands in time and resources. "Desktop Central has allowed a level of visibility across our infrastructure like never before. I really can’t speak highly enough of it and the time it has saved us on development, deployment and admin training. If you are looking for an enterprise-class solution to handle your entire enterprise’s IT needs, this tool can handle almost everything you can throw at it with minimal set-up. When dealing with enterprise outages, when every second you are down, costs your organization thousands of dollars, the ability to connect, diagnose and resolve those issues without wasting time is priceless and worth its weight in gold. With Desktop Central, you can connect and gain access in under a minute. Using traditional methods, just logging into one of these devices could have taken an admin 15-20 minutes to route through virtual environments and multiple jump hosts just to remote and maybe not even being authorized to gain access.
With just a few firewall rules in place, we were able to gain access to even the most difficult-to-find devices - devices that had not had any active care in an unrecorded amount of time.ĭesktop Central has been priceless in gaining access to these hard to manage networks. In our particular scenario of operations, one of our biggest hurdles was accessing and managing devices across 16 different domains, spread across the entire world. One of Desktop Central’s real strengths is their support and their willingness to embrace their user community by not only addressing any issues, but adding useful, new features regularly. Leadership to track our progress and system-health stats.
With easy-to-read graphs and reporting modules, we are able to quickly and easily provide usable metrics to Sr. It has revolutionized our patching processes and reporting. Engineers to more Jr engineers with confidence that the task can be completed correctly or simply completely automated. Desktop Central has allowed us to migrate work off of our Sr. Very few products accomplish this feat, but ManageEngine's Desktop Central covers them all at a remarkable value. When we began testing Desktop Central, our enterprise was looking for not only a patching tool but also a deployment, management and reporting suite.
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It’s evolved into a complete management and support solution for us, for deployment software and OS patches, remote control for support, asset management and also seamlessly integrates with our helpdesk system - ServiceDesk Plus. I’d recommend Desktop Central whether you want to manage 100 or 10,000 computers.
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The reporting module enables us to identify all non-compliant systems and then update them all from a single place.
The overriding factor which sold Desktop Central to us originally was to be able to manage all of our endpoints from a single GUI, paying particular attention to reporting for compliance (ensuring we deploy critical/required updates as quickly as possible). We’ve been using Desktop Central since 2012 and it’s one of the key tools used by our support technicians supporting over 3,500 users and managing over 500 servers across 90+ remote offices. About twenty-five of my clients use Desktop Central, and they are happy with it. I help clients with their IT management requirements and finding the right solution for their environment. I recently resigned and started my own company. When I tried out Desktop Central, it was exactly what I was looking for: simple to use and effective! I tried out three other solutions, but they were complex to set up and use. We needed to manage more than 1,000 endpoints, which had me searching for a solution that would facilitate management from a central console. My journey with Desktop Central started in mid-2016 when I was working as an IT projects engineer at my old firm.